Parts & Aftermarket – Customer Service/Inside Sales

Short Company Profile:

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 16 offices in the US and Canada.  HTS’s brand promise reflects our companywide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance.  HTS’s head office is in Toronto, Ontario and is recognized as one of Canada’s Best Managed Companies.

Job Description: Part and Aftermarket Counter Sales

Responsibilities:

• Provide exceptional customer service, by taking calls and serving walk-in customers.
• Maintain relationships with existing and new customers.
• Identify HVAC parts online from our OEM suppliers from parts lists
• Prepare quotes and follow up
• Process warranty orders for customers
• Work with suppliers to get RMA, credits and/or replacement parts
• Work with accounting to ensure credits are applied to proper accounts
• Coordinate with warehouse to ensure inventory is received
• Track shipment for customers
• Place orders for parts and equipment
• Make system adjustments when required.
• Prepare sales orders, and returns into the system
• Place order for approve suppliers for parts and equipment when required

Skills:

• Have a positive attitude, take ownership of responsibilities, and take pride in contributing to team success
• Ability to work both individually and in a team environment
• Have a high level of commitment to customer service
• Ability to assess situations and people, use discretion to make snap decisions, and act with independent judgment
• Creative and resourceful problem-solving skills
• A self-starter, with a focus on successfully completing tasks
• Strong organization/project management skills with the ability to determine priority, manage multiple ongoing competing responsibilities.
• Strong computer/technical skills
• Some customer service experience, particularly retail parts counter, is an asset
• HVAC knowledge is considered an asset

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, HTS Engineering is an equal opportunity employer. HTS welcomes and encourages applications from Aboriginal people, visible minorities, women and people with disabilities. Accommodations are available upon request, for all aspects of the recruiting process.