HVAC Parts Represenative

Objective:  primary responsibility is to fulfill phone and email parts orders by procuring quotes from suppliers and quoting customers; produce purchase orders and invoices through company computer software; follow-up and troubleshoot to ensure customer satisfaction.

Must have a professional appearance, be detail oriented, provide quality customer service, and have a positive attitude.

Prior HVAC parts experience preferred but not required.

Assist in day-to-day parts operations:

• Determine and fulfill customer needs for parts through lookup and sourcing
• Complete sales for customers over the phone and via email
• Enter orders into computer system
• Process and receive returned items and stock orders and perform any other light-duty tasks as specified by the manager
• Maintain safe and secure environment by following prescribed safety regulations.
• Additional responsibilities as assigned

Knowledge/skills and experience:

• Knowledge of HVAC systems and parts preferred
• High school diploma or equivalent required
• Proficiency in English, both verbal and written
• Proficiency in basic mathematics skills
• Perform all clerical/computer functions in the Parts Department
• Excellent phone manners and strong communication skills
• Possess good computer skills and ability to learn new programs quickly
• Ability to work well in a fast-paced, multitasking environment
• Self-motivated with a positive team-player attitude
• Enjoy challenges and interacting with a variety of people and situations
• Highly developed sense of integrity and commitment to customer satisfaction

Requirements/working conditions:

• Valid driver’s license and clean driving record
• Valid Social Security number
• Ability to lift up to 50 pounds, be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices), carry and climb ladders
• Operate lift trucks or hand trucks to convey, move or hoist materials to proper departments or areas
• Observe all company procedures and safety rules
• Work as part of our team to ensure customer satisfaction