Everything’s in order
At HTS, the ordering process is kept professional and quick to provide an enjoyable experience for you. Our team consists of knowledgeable industry insiders that will greet you in store or on the phone. Read more about how ordering with HTS is the best!
We’ve got the space – 38,000 sq. ft of it to be exact
You read that right. Across Texas, we have approximately 38,000 square feet of combined showroom and warehouse space. “Our storage space across the state allows us to utilize the stock of every branch to help customers in urgent situations,” notes Rico Mancias, Regional Parts Manager. Meaning if we don’t have your item at your local store, chances are we can have it shipped to you within 1 day.
We stock OEM and aftermarket replacement HVAC parts including everything from motors, compressors, grilles and flex duct to truck supplies, tools and gauges.
The best part? You have two easy ways to order these items. We have storefronts open M-F from 8 am – 5 pm in Austin, Dallas, Fort Worth, Houston and San Antonio, or you can give us a call at your local store and we can complete your order over the phone if you can’t make it into the store.
The HTS Advantage
What’s the difference at HTS? Our regional parts manager, Rico Mancias, sums it up pretty perfectly.
“Customers know us by name and we know them individually,” he says. “Compared to larger operations that have rotating phone banks of customers service reps, we provide a more personal feel to our customer support .”
Big store capacity with small store customer service – that’s the HTS way.
Don’t just take it from us, listen to what our customers are saying
“I have been in the HVAC market for over thirty years. As time has passed, I’ve witnessed a wonderful industry become subpar workmanship and customer service. [However,] the service I have received from your team, Rico and Josh in particular, IS BY FAR THE BEST WITHOUT A DOUBT!
I had a major issue regarding a large customer. We recently needed [the manufacturer] to fulfill multiple warranty compressors replacements. Not only did they not have the information, they also gave us a tremendously hard time getting the warranty compressor that they themselves ordered and put in. Needless to say, I had to go over their head to get any action and even that was difficult.
Rico and Josh went out of their way to help me resolve my issue! I CAN NOT TELL YOU how appreciative I am for their help! Without them we may have lost a valued customer through no fault of our own.
Really, they are the Sewell Cadillac/American Express of the HVAC commercial parts/warranty side of [this] business. It’s nice to know that there is another company out there with a values, and service like ours.”
Stacy Elston, ElstonAire Inc.