Keeping our cool so we can keep you cool

Supplying equipment is only the first part of our job. A truck load of heat pumps won’t do any good without proper installation, start-up and overall project management.

Chris Pietrangelo, Director of Project Management at HTS NY, relays a recent success story where we were able to stay calm and provide solutions despite challenges and an impending open date.

Located at 180 Orchard Street in the Bowery section of Manhattan, one of Hotel Indigo’s newest properties opened to the public in late 2015. HTS NY provided (295) Omega Vertical Stacked Heat Pumps, (22) Daikin Water Source Heat Pumps, (2) Innovent 100% OA Water Source Heat Pumps, and (1) Valent 100% OA Water Source Heat Pump.

Zane Salvati, Project Manager, ran into numerous hurdles while attempting to start the equipment. Troubleshooting these issues revealed that the building condenser water system was one of the major problems. With the deadline for opening the building up to the public approaching quickly, ownership reached out to Zane and the project management team to consult on bringing the system online properly and quickly. Extensive time was spent by the team meeting with the engineer of record to understand design intent, reviewing the system layout and installation, and helping to coordinate solutions for the problems that were discovered. This assistance helped the owner avoid having to delay opening the building. In this case, HTS NY’s value extended well beyond equipment supply.

Zane summed it up perfectly, “I believe our ability to go above and beyond our contractual obligations helped set the foundation of a relationship that will hopefully last for years to come.”