COVID-19 Message to HTS Ontario Customers
March 17, 2020
To our valued Customers, Suppliers and Business Associates:
We have been closely monitoring the ever-evolving public health situation for the past few weeks, days and hours. As a result of the increasing number of COVID-19 cases in North America we are taking precautions to ensure the safety and security of our employees, clients, vendors and guests across our organization. Most of our employees are working remotely. Over the past number of years, we invested heavily in technologies that would allow our employees to serve their customers remotely. This investment is now paying off as we can continue providing top level service to you, while at the same time ensuring we support the need to distance ourselves and slow the spread of the virus.
Our after-sales support groups (Mechanical Service, Controls Service and Parts) are fully available to ensure your equipment and service is maintained and if any issues should happen, ensure a timely fix.
We have been in constant contact with our suppliers, and currently there are no substantial impacts to equipment lead times or general supply chain disruptions. We will continue to monitor our supply chain as there is a good chance lead times will be impacted for all manufacturers in all sectors regardless of factory location as this situation progresses. This is a fluid situation that will change over time. If you have any concerns, please call your local HTS contact for up to date as information on your specific project(s).
We are available by phone or email going forward should you have any questions or concerns.